Lorenwick Systems | Product Dashboard Preview

Overview

Start with what needs you.

Your operational hub for human decisions, recent enquiry activity and booking requests.

Enquiry handling activeExample Messenger connection healthy

Enquiries handled34Example · initial enquiry stage processed

Needs your decision3Example · human action outstanding

Booking requests6Example · preferred times collected

Waiting for customer4Example · Lorenwick requested more detail

Example summary · Last 7 days · These figures are illustrative, not customer performance claims.

Priority

Needs your attention

Bookings

Requests awaiting a decision

09Oct

Sarah L. · MOT

Friday morning · Vauxhall Corsa

Requested by customer

13Oct

Emma C. · Service

Tuesday · BMW 3 Series

Garage reviewing

Requested times are not confirmed bookings. Lorenwick can organise a preferred time without promising workshop availability.

Recent enquiries

Customer	Vehicle / job	Source	Status	Received
Emma C.	BMW 3 Series • Service	Messenger	Garage handling	09:51
Ryan W.	VW Golf • Vehicle problem	Messenger	Waiting on customer	09:14
Aisha K.	Toyota Yaris • Opening hours	Messenger	Handled	08:33

Enquiries

Customer enquiry inbox

See the conversation, structured details and exactly why Lorenwick handed a decision back to the business.

MP

Mark P.

07700 900214 · Messenger

Needs attention

Vehicle / service: Ford Transit
Registration: LN19 XXX
Enquiry type: Vehicle problem
Requested time: Not provided
Customer message: Red brake warning light came on this morning. Is the van safe to drive to you?
Lorenwick response: Thanks Mark. I’ve passed this to the garage for prompt review. The garage will need to assess the issue before giving any advice about driving the vehicle.

Why Lorenwick stoppedPossible safety concern

Contact the customer promptly and assess the situation. Lorenwick does not decide whether the vehicle is safe to drive.

Product direction: the V1 portal surfaces the decision clearly. Human replies continue through the original channel or phone until portal replies are separately supported.

Bookings

Requested times and confirmed appointments

Keep customer requests separate from appointments the business has actually confirmed.

Booking requests

09Oct

Sarah L. · MOT

Vauxhall Corsa · BX18 XXX

Preferred time: Friday morning · Source: Messenger

Requested by customer

13Oct

Emma C. · Full service

BMW 3 Series · AP20 XXX

Preferred time: Tuesday · Source: Messenger

Business reviewing

Future direction, not a V1 claim: a real manual booking diary can later support authenticated add/edit/cancel actions, and external diary integrations can be added without changing this requested-vs-confirmed authority model.

My Business

What Lorenwick knows and follows

Business information and guardrails in plain language — not hidden “AI settings”.

◷

Opening hours

Business hours

Mon–Fri: 08:00–17:30
Saturday: 08:30–13:00
Sunday: Closed

▤

Services

Approved services

Example information supplied by the business.

£

Pricing

Price questions

Use only business-approved prices. If the correct price is unknown or depends on the job, hand the enquiry back for an accurate quote.

!

Handover

Human decisions

Safety concerns, complaints, uncertain prices and availability checks are handed to the business rather than guessed.

Trust boundary

What Lorenwick will never decide automatically

Invent a price that the business has not approved.
Promise workshop or appointment availability without authority.
Confirm a booking unless the business or an approved booking workflow has done so.
Make a safety diagnosis or tell a customer that a vehicle is safe to drive.

In the real portal, editable My Business controls will only appear when persistence, authorisation and audit behaviour are implemented. This page is a design preview.

Settings

Connections, alerts and account

Lower-frequency administration stays out of the daily enquiry workflow.

M

MessengerExample channel

Connected

Example healthy state. Real customer status is shown as Connected only after the provider-proof gate passes.

W

WhatsAppExample channel

Setup in progress

Managed setup keeps technical provider steps away from the customer.

I

InstagramExample channel

Not connected

An honest inactive state rather than a dead “coming soon” page.

Settings shown here demonstrate the intended product structure. They are not live account controls on this public preview.

Riverside Garage